Community Engagement Specialist

About the Role

Esq. Apprentice seeks a dedicated Community Engagement Specialist to serve as the primary point of contact and trusted advisor for our members. In this role, you'll be the guiding force behind exceptional member experiences, starting from day one as each member's onboarding partner and continuing as their go-to resource throughout their membership journey.

What You'll Do

The Community Engagement Specialist will be the first connection  new members make when they join Esq. Apprentice’s Queen Collective. You'll personally onboard each new member, setting them up in our systems and ensuring they have everything they need to get started on the right foot. From there, you'll continue as the trusted resource members turn to throughout their journey with us.

You'll respond to questions, address concerns, and proactively guide members through every stage of their membership experience. Your role involves understanding each member's unique needs and goals, then tailoring your support to help them succeed.

You'll coordinate member touchpoints with increasing levels of engagement—from initial setup and onboarding through ongoing support and deeper consultation. Whether a member needs quick answers or comprehensive guidance, you'll provide the right level of support at the right time, building trust and loyalty along the way.

In addition, you'll  own the curation of Esq. Apprentice events throughout the year, spanning both remote and in-person formats across California. This means that the person responsible for developing professional learning experiences for aspiring attorneys and legal professionals across the state will be you! You'll identify and secure engaging speakers who align with our program's mission, and work closely with our Marketing and Operations teams on how to frame, and promote those events. For in-person events, you'll handle the logistics, including reserving venues and coordinating catering. Throughout it all, you'll keep our events data accurate and up to date, ensuring smooth planning and reporting.

Key Responsibilities

• Onboard all new members as their dedicated onboarding partner, managing system setup, account configuration, and initial orientation
• Serve as the primary contact for member inquiries, questions, and concerns across all Esq. Apprentice communication channels
• Build and maintain strong relationships with members, acting as their trusted advisor and advocate
• Guide members through their initial experience and help them understand the full value of their membership
• Proactively reach out to members to ensure satisfaction and identify opportunities for deeper engagement
• Coordinate escalating levels of support based on member needs—from basic assistance to strategic consultation with other members of staff 
• Track member interactions and feedback to identify trends and improvement opportunities
• Collaborate with internal teams to resolve member issues and enhance the overall experience
• Create and maintain detailed records of member interactions, preferences, and system setup details
• Ensure smooth handoffs and continuity when members require specialized support from other teams or staff
• Develop remote and in person Esq. Apprentice Events – from finding speakers and reserving venues and catering for in-person events
• Own and manage upkeep of Esq. Apprentice events data in our customer relationship management (CRM) platform, Zoho CRM.
• Work closely with Programs and Operations staff to coordinate and assess community events
• Other duties as assigned 

Who You Are

You're a natural relationship-builder who genuinely cares about helping people succeed. You have excellent communication skills and the emotional intelligence to understand what people might need, even when they don't explicitly say it. You're organized, detail-oriented, and able to manage multiple member relationships simultaneously while maintaining a personal touch and cultivating a sense of community and belonging. You take pride in creating smooth, welcoming onboarding experiences that set members up for long-term success. 

Required Qualifications

• Experience in customer service, membership services, account management, or related client-facing role
• Experience and proficiency in  onboarding new clients or members with attention to detail and accuracy
• Exceptional interpersonal and communication skills, both written and verbal
• Strong problem-solving abilities with a solutions-oriented mindset
• Ability to build rapport quickly and maintain positive long-term relationships
• Excellent organizational skills and ability to manage system setup processes
• Proficiency with customer relationship management (CRM) systems, member management platforms, and learning management systems (LMS)
• Comfortable working independently while collaborating with cross-functional teams
• Technical aptitude for learning and navigating multiple software systems

Preferred Qualifications

• Background in membership organizations, professional associations, or subscription-based services
• Experience in the legal industry or working with legal professionals
• Track record of improving customer satisfaction and retention metrics
• Experience with implementation or onboarding processes.

You should have: 

• A deep commitment to Esq. Apprentice’s mission, vision, and core values: scholarship, service, and success. 
• Experience in event planning and management is a plus.
• A demonstrated experience managing complex projects
• A knowledge of office management systems and procedures
• Attention to detail and problem solving skills
• Proficient in MS Office, Adobe Illustrator and online meeting platforms

Working at Esq. Apprentice

You will be a key member of a growing team of passionate individuals who respect, value, and seek diverse ideas and opinions, and who balance hard work with fun and connection.

• Location: CA / Remote 
• 9-month engagement period with chance to become permanent
• Open to Contract (Anywhere) or Employment Role (for California residents)
• Tentative Start Date: October 5, 2026
• Annual Salary: $30.64 - $39.44/hr :: $25,492 - $32,814/year DOE

To Apply: Click Here to submit a resume and cover letter by September 15, 2026. Application will be reviewed on a rolling basis.

As an equal opportunity program, Esq. Apprentice encourages applications from all individuals regardless of age, gender, race, ethnicity, sexual orientation, marital status, physical ability or any other legally protected basis.